Course curriculum

    1. Segment 00: Welcome to the Course: Course Overview

    2. Segment 01: Introduction and Welcome

    3. Segment 02: The Anatomy of Workplace Conflicts

    4. Segment 03: Reading - Types and Examples of Workplace Conflicts

    5. Segment 04: Consequences of Unresolved Conflicts

    6. Segment 05: Tools for Identifying Root Causes of Conflicts

    1. Segment 06: Conflict Resolution Frameworks

    2. Segment 07: Reading - Strategies for Conflict Resolution in the Workplace

    3. Segment 08: Avoiding Common Pitfalls in Conflict Resolution

    4. Segment 09: Managing Emotions in Conflict Resolution

    5. Segment 10: Effective Communication for Conflict Prevention

    6. Segment 11: Adapting Your Conflict Management Style

    1. Segment 12: Mediation in Action

    2. Segment 13: Reading - Tools for Monitoring Workplace Harmony

    3. Segment 14: Impact of Monitoring Workplace Harmony

    4. Segment 15: Using Data to Prevent Conflicts & Maintain Harmony in the Workplace

    5. Segment 16: Feedback in Mediation: How to Give Constructive Feedback

    6. Segment 17: Congratulations and Continuous Learning Journey

    7. Segment 19: Quiz - Conflict Resolution & Mediation: Managing Workplace Harmony

About this course

  • Free
  • 19 lessons
  • 1 hour of video content

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