Course curriculum

    1. Segment 00: Welcome to the Course: Course Overview

    2. Segment 01: What Is Customer Service (Really)

    1. Segment 02: The 3-Second Rule_ Win Them From Hello

    2. Segment 03: Read the Room- Spot Trouble Before It Starts

    3. Segment 04: Your Body Talks- What Are You Saying

    4. Segment 05: Phone Ninja Moves

    5. Segment 06: Above and Beyond Exceed Expectations Every Time

    1. Segment 07: Calm It Down- 4 Steps To Handle Big Blow-Up

    2. Segment 08: Magic Words For Mini-Meltdown_1

    3. Segment 09: Magic Words for Mini-Meltdowns

    4. Segment 10: “I Don’t Know” Without Looking Clueless

    5. Segment 11: Boundary Boss_ Friendly_ Not Flirty

    1. Segment 12: Shift Handoff Like a Boss

    2. Segment 13: Help! Asking Without Looking Helpless

    3. Segment 14: Rush Hour Talk- Fast Signals_ Big Results

    4. Segment 15: Tag You’re It- Handoff Angry Customers Gracefully

    1. Segment 16: What To Say When Everything Goes Wron

    2. Segment 17: Micro-Moments That Make You Memorable

    3. Segment 18: Reset Button- Bounce Back From a Bad Interaction

    4. Segment 19: Speed-Read Every Customer in 10 Seconds

    5. Segment 20: End on a High Note The Power of Your Last Words

    6. Segment 21: Next-Level Service

About this course

  • Free
  • 22 lessons
  • 0.5 hours of video content

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