Course curriculum

    1. Segment 00: Welcome to the Course: Course Overview

    2. Segment 01: Introduction to the Course & Meet Your Instructor

    3. Segment 02: What is GenAI?

    4. Segment 03: Reading - Generative AI in Client Engagement - 5 Innovative Case Studies

    5. Segment 04: The Role of AI in Personalizing Client Engagement

    6. Segment 05: Understanding Client Data and AI's Ability to Personalize

    7. Segment 06: Trends in GenAI and Client Engagement

    1. Segment 07: GenAI for Personalizing Emails

    2. Segment 08: Hands On Learning (HOL): GenAI Email Personalization Tailored Service Expansion Proposal

    3. Segment 09: Chatbots and AI Assistants for Real-Time Client Engagement

    4. Segment 10: Voice Assistants for Personalized Calls

    5. Segment 11: Utilizing GenAI to Automate Follow-Ups and Reminders

    6. Segment 12: Reading - Differentiating Your Key Account Engagement Process with Generative AI

    1. Segment 13: Predictive Analytics for Understanding Client Needs

    2. Segment 14: Personalizing Client Portfolios with GenAI

    3. Segment 15: Client Feedback and Surveys Powered by GenAI

    4. Segment 16: Reading - Generative AI's Potential to Improve Customer Experience

    1. Segment 17: Automating Client Interaction Workflows

    2. Segment 18: Hands On Learning (HOL): Streamline Client Update Automation

    3. Segment 19: GenAI Driven Insights to Improve Client Engagement Strategies

    4. Segment 20: Ensuring Consistency and Quality in GenAI-Driven Personalization

    5. Segment 21: Reading - The Next Frontier in B2B Sales: GenAI-Driven Personalization at Scale

    6. Segment 22: Congratulations and Continuous Learning Journey

    7. Segment 23: Project: Automating and Scaling Client Engagement Workflows

    8. Segment 24: Quiz - GenAI for Account Managers: Personalizing Client Engagement

About this course

  • Free
  • 25 lessons
  • 1.5 hours of video content

Discover your potential, starting today

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