Course curriculum

    1. Segment 01 - Introduction to GenAI for Customer Service Representatives

    2. Segment 02 - Glossary for GenAI and Customer Service Representatives 1

    3. Segment 03 - History & Background for GenAI and Customer Service Representatives

    4. Segment 04 - Demo for Resolving Customer Issues with Copilot of Microsoft Dynamics 365

    5. Segment 05 - Demo for Enabling Intelligent Self-Service with Microsoft Dynamics 365 1

    6. Segment 06 - Demo for Optimizing Service with Analytics in Microsoft Dynamics 365 1

    7. Segment 07 - Remediating Risks and Ethical Concerns

    8. Segment 08 -Demo for Using Microsoft Dynamics 365 for Better Customer Service

    9. Segment 09 - Demo for Improving Service Operations with Microsoft Dynamics 365 1

    10. Segment 10 - Practice Project for Customer Service Representatives

    11. Segment 11 - Closing Thoughts: What’s Next

About this course

  • Free
  • 11 lessons
  • 1 hour of video content

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