Course curriculum

    1. Segment 01 - Introduction to GenAI for Customer Service Teams

    2. Segment 02 - Resources for GenAI for Customer Service Teams

    3. Segment 03 - The GenAI Future-Ready Framework for Customer Service Teams

    4. Segment 04 - Ethical Concerns and Remediating Risks

    5. Segment 05 - Demo for Executing GenAI Strategies for Customer Service with Pecan AI

    6. Segment 06 - Practice Project for Customer Service Teams

    7. Segment 07 - Promoting Cross-Functional Customer Service Collaboration Strategies with GenAI

    8. Segment 08 - GenAI in Project Management

    9. Segment 09 - GenAI for Boosting Creativity & Communication

    10. Segment 10 - Protecting Customer Data Within Customer Service Teams Using GenAI 1

    11. Segment 11 - Closing Thoughts: What’s Next

About this course

  • Free
  • 11 lessons
  • 0.5 hours of video content

Discover your potential, starting today

Enroll today