GenAI for Customer Support

Master Generative AI to automate tasks, boost accuracy, and enhance customer support with custom GPTs, Google Gem, and Anthropic AI.

Course curriculum

1. Segment 01: Introduction and Welcome
2. Segment 02: Introduction to Generative AI
3. Segment 03: Customer Service Use Cases for Generative AI
4. Segment 04: Mastering Prompt Engineering
1. Segment 05: Creating a Custom GPT with OpenAI
2. Segment 06: Integrating GPT into Customer Service Workflows
3. Segment 07: Developing a Google Gem for Email Support
1. Segment 08: Anthropic Visual Analysis for Customer Support
2. Segment 09: Multimodal Models in Customer Service
3. Segment 10: Best Practices for AI in Customer Service
4. Segment 11: Congratulations and Continuous Learning Journey

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