Course curriculum

    1. Segment - 01 - Course Introduction

    2. Reading - 1.1 - Course Introduction

    1. Segment - 02 - Considerations

    2. Reading - 2.1 - Dispute Considerations

    1. Segment - 03 - Introduction

    2. Reading - 3.1 - Introduction

    3. Segment - 04 - Negotiation

    4. Reading - 3.2 - Negotiation

    5. Segment - 05 - Mediation

    6. Reading - 3.3 - Mediation

    7. Segment - 06 - Arbitration

    8. Reading - 3.4 - Arbitration

    9. Reading - 3.5 - Outro

    10. Segment - 07 - Outro

    1. Segment - 08 - Introduction

    2. Reading - 4.1 - Introduction

    3. Segment - 09 - Context and Principles

    4. Reading - 4.2 - Context and Principles

    5. Segment - 10 - Steps and Disputes

    6. Reading - 4.3 - Steps and Categories

    7. Segment - 11 - Implementations and Case Studies

    8. Reading - 4.4 - Implementations and Case Studies

    9. Segment - 12 - Outro

    10. Reading - 4.5 - Outro

    1. Segment - 13 - Introduction

    2. Reading - 5.1 - Introduction

    3. Segment - 14 - General Guidelines

    4. Reading - 5.2 - General Guidelines

    5. Segment - 15 - Dispute Lifecycle

    6. Reading - 5.3 - Dispute Lifecycle

    7. Segment - 16 - Disputes by Payment System

    8. Reading - 5.4 - Disputes By Payment System

    9. Segment - 17 - Scheme Involvement

    10. Reading - 5.5 - Scheme Involvement

    11. Segment - 18 - Outro

    12. Reading - 5.6 - Outro

    1. Segment - 19 - Introduction

    2. Reading - 6.1 - Introduction

    3. Segment - 20 - Fraud: Introduction

    4. Reading - 6.2 - Fraud: Introduction

    5. Segment - 21 - Fraud: Not Authorized Recognized

    6. Reading - 6.3 - Fraud: Not Authorized Recognised

    7. Segment - 22 - Fraud: Fraudulent Processing

    8. Reading - 6.4 - Fraud: Fraudulent Processing

    9. Segment - 23 - Fraud: Monitored Merchant Card

    10. Reading - 6.5 - Fraud: Monitored Merchant or Card

    11. Segment - 24 - Fraud: EMV Liability Shift

    12. Reading - 6.6 - Fraud: EMV Liability Shift

    13. Segment - 25 - Authorization: Introduction

    14. Reading - 6.7 - Authorization: Introduction

    15. Segment - 26 - Authorization: Missing Declined Authorization

    16. Reading - 6.8 - Authorization: Missing Declined Authorization

    17. Segment - 27 - Authorization: Card In Recovery Lost Stolen

    18. Reading - 6.9 - Authorization : Card in Recovery Lost Stolen

    19. Segment - 28 - Authorization: Invalid Information

    20. Reading - 6.10 - Authorization: Invalid Information

    21. Segment - 29 - Processing Errors: Introduction

    22. Reading - 6.11 - Processing Errors: Introduction

    23. Segment - 30 - Processing Errors: Invalid Code Data

    24. Segment - 6.12 - Processing Errors: Invalid Code or Data

    25. Segment - 31 - Processing Errors: Invalid Amount Account

    26. Reading - 6.13 - Processing Errors: Invalid Amount Account

    27. Segment - 32 - Processing Errors: Duplicate Other Payment

    28. Reading - 6.14 - Processing Errors: Duplicate Other Payment

    29. Segment - 33 - Processing Errors: Currency Mismatches

    30. Reading - 6.15 - Processing Errors: Currency Mismatches

    31. Segment - 34 - Processing Errors: Late Presentment

    32. Reading - 6.16 - Processing Errors: Late Presentment

    33. Segment - 35 - Consumer Disputes Introduction

    34. Reading - 6.17 - Consumer Disputes Introduction

    35. Segment - 36 - Consumer Disputes: Mismatch Goods

    36. Reading - 6.18 - Consumer Disputes: Mismatch of Goods

    37. Segment - 37 - Consumer Disputes: Canceled Incomplete Transactions

    38. Reading - 6.19 - Consumer Disputes: Canceled Not Completed Transaction

    39. Segment - 38 - Consumer Disputes: Credit Not Processed

    40. Reading - 6.20 - Consumer Disputes: Credit Not Processed

    41. Segment - 39 - Outro

    42. Reading - 6.21 - Outro

About this course

  • Free
  • 80 lessons
  • 3 hours of video content