Course curriculum

  • 1

    Module 1: Course Introduction

    • Segment - 01 - Course Introduction
    • Reading - 1.1 - Course Introduction
  • 2

    Module 2: Dispute Considerations

    • Segment - 02 - Considerations
    • Reading - 2.1 - Dispute Considerations
  • 3

    Module 3: ADR Approaches

    • Segment - 03 - Introduction
    • Reading - 3.1 - Introduction
    • Segment - 04 - Negotiation
    • Reading - 3.2 - Negotiation
    • Segment - 05 - Mediation
    • Reading - 3.3 - Mediation
    • Segment - 06 - Arbitration
    • Reading - 3.4 - Arbitration
    • Reading - 3.5 - Outro
    • Segment - 07 - Outro
  • 4

    Module 4: ODR (Online Dispute Resolution)

    • Segment - 08 - Introduction
    • Reading - 4.1 - Introduction
    • Segment - 09 - Context and Principles
    • Reading - 4.2 - Context and Principles
    • Segment - 10 - Steps and Disputes
    • Reading - 4.3 - Steps and Categories
    • Segment - 11 - Implementations and Case Studies
    • Reading - 4.4 - Implementations and Case Studies
    • Segment - 12 - Outro
    • Reading - 4.5 - Outro
  • 5

    Module 5: Dispute Resolution in Merchant Banking

    • Segment - 13 - Introduction
    • Reading - 5.1 - Introduction
    • Segment - 14 - General Guidelines
    • Reading - 5.2 - General Guidelines
    • Segment - 15 - Dispute Lifecycle
    • Reading - 5.3 - Dispute Lifecycle
    • Segment - 16 - Disputes by Payment System
    • Reading - 5.4 - Disputes By Payment System
    • Segment - 17 - Scheme Involvement
    • Reading - 5.5 - Scheme Involvement
    • Segment - 18 - Outro
    • Reading - 5.6 - Outro
  • 6

    Module 6: Chargeback Reason Codes

    • Segment - 19 - Introduction
    • Reading - 6.1 - Introduction
    • Segment - 20 - Fraud: Introduction
    • Reading - 6.2 - Fraud: Introduction
    • Segment - 21 - Fraud: Not Authorized Recognized
    • Reading - 6.3 - Fraud: Not Authorized Recognised
    • Segment - 22 - Fraud: Fraudulent Processing
    • Reading - 6.4 - Fraud: Fraudulent Processing
    • Segment - 23 - Fraud: Monitored Merchant Card
    • Reading - 6.5 - Fraud: Monitored Merchant or Card
    • Segment - 24 - Fraud: EMV Liability Shift
    • Reading - 6.6 - Fraud: EMV Liability Shift
    • Segment - 25 - Authorization: Introduction
    • Reading - 6.7 - Authorization: Introduction
    • Segment - 26 - Authorization: Missing Declined Authorization
    • Reading - 6.8 - Authorization: Missing Declined Authorization
    • Segment - 27 - Authorization: Card In Recovery Lost Stolen
    • Reading - 6.9 - Authorization : Card in Recovery Lost Stolen
    • Segment - 28 - Authorization: Invalid Information
    • Reading - 6.10 - Authorization: Invalid Information
    • Segment - 29 - Processing Errors: Introduction
    • Reading - 6.11 - Processing Errors: Introduction
    • Segment - 30 - Processing Errors: Invalid Code Data
    • Segment - 6.12 - Processing Errors: Invalid Code or Data
    • Segment - 31 - Processing Errors: Invalid Amount Account
    • Reading - 6.13 - Processing Errors: Invalid Amount Account
    • Segment - 32 - Processing Errors: Duplicate Other Payment
    • Reading - 6.14 - Processing Errors: Duplicate Other Payment
    • Segment - 33 - Processing Errors: Currency Mismatches
    • Reading - 6.15 - Processing Errors: Currency Mismatches
    • Segment - 34 - Processing Errors: Late Presentment
    • Reading - 6.16 - Processing Errors: Late Presentment
    • Segment - 35 - Consumer Disputes Introduction
    • Reading - 6.17 - Consumer Disputes Introduction
    • Segment - 36 - Consumer Disputes: Mismatch Goods
    • Reading - 6.18 - Consumer Disputes: Mismatch of Goods
    • Segment - 37 - Consumer Disputes: Canceled Incomplete Transactions
    • Reading - 6.19 - Consumer Disputes: Canceled Not Completed Transaction
    • Segment - 38 - Consumer Disputes: Credit Not Processed
    • Reading - 6.20 - Consumer Disputes: Credit Not Processed
    • Segment - 39 - Outro
    • Reading - 6.21 - Outro
  • 7

    Module 7: Conclusion

    • Segment - 40 - Conclusion
    • Reading - 7.1 - Conclusion