Introduction to Payment Dispute Resolution
This course is a unique deep dive into the massive business of resolving disputes in credit and debit card transaction processing whether from the merchant, cardholder or bank point of view.
Segment - 01 - Course Introduction
Reading - 1.1 - Course Introduction
Segment - 02 - Considerations
Reading - 2.1 - Dispute Considerations
Segment - 03 - Introduction
Reading - 3.1 - Introduction
Segment - 04 - Negotiation
Reading - 3.2 - Negotiation
Segment - 05 - Mediation
Reading - 3.3 - Mediation
Segment - 06 - Arbitration
Reading - 3.4 - Arbitration
Reading - 3.5 - Outro
Segment - 07 - Outro
Segment - 08 - Introduction
Reading - 4.1 - Introduction
Segment - 09 - Context and Principles
Reading - 4.2 - Context and Principles
Segment - 10 - Steps and Disputes
Reading - 4.3 - Steps and Categories
Segment - 11 - Implementations and Case Studies
Reading - 4.4 - Implementations and Case Studies
Segment - 12 - Outro
Reading - 4.5 - Outro
Segment - 13 - Introduction
Reading - 5.1 - Introduction
Segment - 14 - General Guidelines
Reading - 5.2 - General Guidelines
Segment - 15 - Dispute Lifecycle
Reading - 5.3 - Dispute Lifecycle
Segment - 16 - Disputes by Payment System
Reading - 5.4 - Disputes By Payment System
Segment - 17 - Scheme Involvement
Reading - 5.5 - Scheme Involvement
Segment - 18 - Outro
Reading - 5.6 - Outro
Segment - 19 - Introduction
Reading - 6.1 - Introduction
Segment - 20 - Fraud: Introduction
Reading - 6.2 - Fraud: Introduction
Segment - 21 - Fraud: Not Authorized Recognized
Reading - 6.3 - Fraud: Not Authorized Recognised
Segment - 22 - Fraud: Fraudulent Processing
Reading - 6.4 - Fraud: Fraudulent Processing
Segment - 23 - Fraud: Monitored Merchant Card
Reading - 6.5 - Fraud: Monitored Merchant or Card
Segment - 24 - Fraud: EMV Liability Shift
Reading - 6.6 - Fraud: EMV Liability Shift
Segment - 25 - Authorization: Introduction
Reading - 6.7 - Authorization: Introduction
Segment - 26 - Authorization: Missing Declined Authorization
Reading - 6.8 - Authorization: Missing Declined Authorization
Segment - 27 - Authorization: Card In Recovery Lost Stolen
Reading - 6.9 - Authorization : Card in Recovery Lost Stolen
Segment - 28 - Authorization: Invalid Information
Reading - 6.10 - Authorization: Invalid Information
Segment - 29 - Processing Errors: Introduction
Reading - 6.11 - Processing Errors: Introduction
Segment - 30 - Processing Errors: Invalid Code Data
Segment - 6.12 - Processing Errors: Invalid Code or Data
Segment - 31 - Processing Errors: Invalid Amount Account
Reading - 6.13 - Processing Errors: Invalid Amount Account
Segment - 32 - Processing Errors: Duplicate Other Payment
Reading - 6.14 - Processing Errors: Duplicate Other Payment
Segment - 33 - Processing Errors: Currency Mismatches
Reading - 6.15 - Processing Errors: Currency Mismatches
Segment - 34 - Processing Errors: Late Presentment
Reading - 6.16 - Processing Errors: Late Presentment
Segment - 35 - Consumer Disputes Introduction
Reading - 6.17 - Consumer Disputes Introduction
Segment - 36 - Consumer Disputes: Mismatch Goods
Reading - 6.18 - Consumer Disputes: Mismatch of Goods
Segment - 37 - Consumer Disputes: Canceled Incomplete Transactions
Reading - 6.19 - Consumer Disputes: Canceled Not Completed Transaction
Segment - 38 - Consumer Disputes: Credit Not Processed
Reading - 6.20 - Consumer Disputes: Credit Not Processed
Segment - 39 - Outro
Reading - 6.21 - Outro