Course curriculum

    1. Segment 01 - Introduction to this course

    2. Segment 02 - Leaning into leadership to be an effective manager

    3. Segment 03 - Using emotional intelligence as a key management skill

    4. Segment 04 - Building trust with your team

    1. Segment 05 - The positives and pitfalls of delegation

    2. Segment 06 - What to delegate, to whom, and when

    3. Segment 07 - Skill transfer using the GROW model

    4. Segment 08 - Overcoming the obstacles & challenges of delegation

    1. Segment 09 - Understanding the complex phenomenon of human communication

    2. Segment 10 - How perception and bias play a role in your relationships

    3. Segment 11 - Building relationships with the art of active listening

    4. Segment 12 - Building teamwork with collaborative language

    5. Segment 13 - Becoming an effective intercultural communicator

    1. Segment 14 - Proactively building and maintaining a healthy team environment

    2. Segment 15 - Resolving conflict among your team members

    3. Segment 16 - Two performance management myths, busted

    4. Segment 17 - Building a high performing (and Positive) team

    5. Segment 18 - Coaching team members engaging in poor performance or poor behavior

    1. Segment 19 - Deliver a stellar onboarding experience to new hires

    2. Segment 20 - Recognize and celebrate achievements

    3. Segment 21 - Advocating for your team

    4. Segment 22 - Conclusion

About this course

  • Free
  • 22 lessons
  • 1 hour of video content

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