Course curriculum

    1. Segment 00: Reading - Welcome to the Course

    2. Segment 01 - Introduction to this course

    3. Segment 02 - Leaning into leadership to be an effective manager

    4. Segment 03 - Using emotional intelligence as a key management skill

    5. Segment 04 - Building trust with your team

    6. Segment 05: Readings - Emotional Intelligence and Leadership Effectiveness: Bringing Out the Best

    7. Segment 06: Quiz - Introduction to Management Skills

    1. Segment 07 - The positives and pitfalls of delegation

    2. Segment 08 - What to delegate, to whom, and when

    3. Segment 09 - Skill transfer using the GROW model

    4. Segment 10 - Overcoming the obstacles & challenges of delegation

    5. Segment 11: Readings - Delegate to Build Stronger Teams

    6. Segment 12: Quiz - Delegating Tasks to Elevate Your Leadership and Help Employees Grow

    1. Segment 13 - Understanding the complex phenomenon of human communication

    2. Segment 14 - How perception and bias play a role in your relationships

    3. Segment 15 - Building relationships with the art of active listening

    4. Segment 16 - Building teamwork with collaborative language

    5. Segment 17 - Becoming an effective intercultural communicator

    6. Segment 18 : Additional readings

    7. Segment 19: Quiz - Using Communication and Relationship Building Skills to Lead Effectively

    1. Segment 20 - Proactively building and maintaining a healthy team environment

    2. Segment 21 - Resolving conflict among your team members

    3. Segment 22 - Two performance management myths, busted

    4. Segment 23 - Building a high performing (and Positive) team

    5. Segment 24 - Coaching team members engaging in poor performance or poor behavior

    6. Segment 25 - Additional Reading

    7. Segment 26 : Quiz - Employee Performance and a Healthy Work Environment

    1. Segment 27 - Deliver a stellar onboarding experience to new hires

    2. Segment 28 - Recognize and celebrate achievements

    3. Segment 29 - Advocating for your team

    4. Segment 30 : Additional Readings

    5. Segment 31: Quiz - Motivating and Inspiring Your Team

    6. Segment 32 - Conclusion

    7. Segment 33: Quiz - Final Assessment

About this course

  • Free
  • 34 lessons
  • 1 hour of video content

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