Course curriculum

    1. Segment 00: Reading - Welcome to the course

    2. Segment 01: Course overview

    3. Segment 02: Introduction to Relationship Management and its Significance in driving business development

    4. Segment 03: Key Principles and Strategies for effective relationship management

    5. Segment 04: Identifying the role of sales and commercial agents in building and managing relationships

    6. Segment 05: Quiz - Understanding Relationship Management in Business

    1. Segment 06: Techniques for identifying potential clients, stakeholders, and business partners

    2. Segment 07: Targeting and segmenting your market effectively

    3. Segment 08: Proactive networking and relationship-building approaches

    4. Segment 09: Leveraging digital platforms and social media for relationship cultivation

    5. Segment 10: Quiz - Strategies for Identifying and Cultivating Relationships

    1. Segment 11: Importance of rapport building in business relationships

    2. Segment 12: Building trust and credibility with clients and stakeholders

    3. Segment 13: Effective Communication Techniques for business contexts

    4. Segment 14: Active listening and empathy in relationship management

    5. Segment 15: Reading - Role-Playing Exercises to Practice Rapport-Building and Communication Skills

    6. Segment 16: Quiz - Rapport Building and Effective Communication

    1. Segment 17: Developing a client-centric mindset

    2. Segment 18: Effective cross-selling and upselling techniques

    3. Segment 19: Hands-On-Learning: Cross-Selling and Upselling

    4. Segment 20: Nurturing long-term partnerships for repeat business

    5. Segment 21: Quiz - Leveraging Relationships for Business Opportunities

    1. Segment 22: Relationship management best practices and success stories

    2. Segment 23: Techniques for maintaining client loyalty and customer satisfaction

    3. Segment 24: Continuous learning and adaptation in relationship management

    4. Segment 25: Developing a personal action plan for implementing relationship management best practices

    5. Segment 26: Quiz - Best Practices in Relationship Management

    1. Segment 27: Conclusion and Course evaluation

    2. Segment 28: Commitment to applying relationship management skills in daily activities

    3. Segment 29: Quiz - Final Assessment

    4. Segment 30: Reading - Recommended reading and podcasts

About this course

  • Free
  • 31 lessons
  • 1 hour of video content

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