Course curriculum

    1. Segment 00 - Reading: Welcome to the course

    2. Segment 01 - Introduction to the course

    3. Segment 02 - Who is a stakeholder?

    4. Segment 03 - Types of stakeholders

    5. Segment 04 - Stakeholder indentification techniques

    6. Segment 05 - Stakeholder mapping workshop

    7. Segment 06 - Quiz: Stakeholder Identification

    1. Segment 07 - Stakeholder register

    2. Segment 08 - RACI analysis

    3. Segment 09 - Impact-influence matrix

    4. Segment 10 - Stakeholder attitudes

    5. Segment 11 - SCARF model

    6. Segment 12 - DISC analysis

    7. Segment 13 - Quiz: Stakeholder analysis, SCARF model and DISC analysis

    1. Segment 14 - Structured collaboration

    2. Segment 15 - LISTEN model

    3. Segment 16 - Transparency-trust cycle

    4. Segment 17 - Effective relationship building

    5. Segment 18 - Written communication patterns

    6. Segment 19 - Conflict management

    7. Segment 20 - Quiz: Collaboration and conflict management

    1. Segment 21 - Managing change

    2. Segment 22 - Why do people struggle with change

    3. Segment 23 - Planning organisational change

    4. Segment 24 - Change planning workshop

    5. Segment 25 - Quiz: Final Assessment

About this course

  • Free
  • 26 lessons
  • 2 hours of video content

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