Course curriculum

  • 1

    Module 1

    • Segment - 01 - Introduction to ITIL
    • Segment - 02 - ITIL Certifications
    • Segment - 03 - Key Concepts of Service Management
    • Segment - 04 - Understanding Value in Products and Services
    • Segment - 05 - Guiding Principles and Dimensions of Services Management
    • Segment - 06 - The ITIL Value System
  • 2

    Recommended Readings

    • ITIL 4 – A Holistic View of Service Management
    • ITIL 4 - A Pocket Guide
    • Service Management ITIL Refresh