Understanding ITIL in Principle and Practice

This immersion offers you awareness of ITIL in practice. It is for those new to information technology service management, and to help guide you through IT service management throughout the “IT lifecycle.” Best practices techniques are covered.

1
Module 1
- Segment - 01 - Introduction to ITIL
- Segment - 02 - ITIL Certifications
- Segment - 03 - Key Concepts of Service Management
- Segment - 04 - Understanding Value in Products and Services
- Segment - 05 - Guiding Principles and Dimensions of Services Management
- Segment - 06 - The ITIL Value System
2
Recommended Readings
- ITIL 4 – A Holistic View of Service Management
- ITIL 4 - A Pocket Guide
- Service Management ITIL Refresh