Course curriculum

  • 1

    Welcome to the course!

  • 2

    Slack Channel (Discussion) + Support

    • Slack Channel (Discussion Forum)
    • If (and when) you need help...
  • 3

    Module 1

    • Seg - 01 - Introduction to ITIL
    • Seg - 02 - ITIL Certifications
    • Seg - 03 - Key Concepts of Service Management
    • Seg - 04 - Understanding Value in Products and Services
    • Seg - 05 - Guiding Principles and Dimensions of Services Management
    • Seg - 06 - The ITIL Value System
  • 4

    Recommended Readings

    • ITIL 4 – A Holistic View of Service Management
    • ITIL 4 - A Pocket Guide
    • Service Management ITIL Refresh