Understanding ITIL in Principle and Practice This immersion offers you awareness of ITIL in practice. It is for those new to information technology service management, and to help guide you through IT service management throughout the “IT lifecycle.” Best practices techniques are covered. $24.95 / MONTH SITE SUBSCRIPTION (W/ 10 DAY FREE TRIAL) $239.95 / YEAR SITE SUBSCRIPTION (W/ 10 DAY FREE TRIAL)
1 Module 1 Segment - 01 - Introduction to ITIL Segment - 02 - ITIL Certifications Segment - 03 - Key Concepts of Service Management Segment - 04 - Understanding Value in Products and Services Segment - 05 - Guiding Principles and Dimensions of Services Management Segment - 06 - The ITIL Value System 2 Recommended Readings ITIL 4 – A Holistic View of Service Management ITIL 4 - A Pocket Guide Service Management ITIL Refresh